Account Manager Job Description

Finding qualified, reliable individuals to join your staff is an essential step in growing your business. We’re here to make the hiring process as easy as possible for you. In this guide, we’ll cover all of the following:

WHAT TO INCLUDE IN A JOB DESCRIPTION

A good job description should include a company overview and job overview, as well as an explanation of the associated responsibilities, skills & qualifications, and work environment. Below are some general guidelines for writing each of these sections effectively.

1. COMPANY OVERVIEW

Providing an accurate, concise description of your business is a great way to attract the right employees. Think of this section as an advertisement for your company -- why should prospective employees want to join your team?

Some useful things to include here are:

  • Core company values
  • Mission statement
  • Brief history of your organization
  • Anticipated growth
  • Business goals

 

2. JOB OVERVIEW

In a few sentences, describe the purpose, importance, and fundamental qualities of the position being offered. No need to be too specific or comprehensive here -- the idea is to provide a zoomed-out image of the role the applicant would be filling in your company.

3. RESPONSIBILITIES

This is where you’ll outline the specific day-to-day responsibilities of the job. Bullet-point format is typically the most practical way to present this information.

4. NECESSARY SKILLS & QUALIFICATIONS

List in bulleted format the skills & qualifications that are absolutely essential to this position. Consider as many specific conditions of the job as possible in order to create a complete list of qualifications an applicant must have in order to succeed.

5. PREFERRED SKILLS & QUALIFICATIONS

List in bulleted format the skills & qualifications that are not essential, but would make an applicant more eligible for the position being offered.

6. WORK ENVIRONMENT

Describe the environment in which the applicant would be spending most of their time. In this description, include information about:

  • Company culture
  • Pace of work
  • Amount of collaborative vs. independent activity
  • Who the employee will report to (or vice versa)

Account Manager Job Description

Below is our account manager job description. You can post it as-is to an online job board like ZipRecruiter, or download and customize it to match the unique aspects of your business. Keep in mind that adding a custom company overview and description of the work environment (outlined above) will help you draw in the right applicants.

Account Manager Job Description

Job Overview:

Our Account Managers (AM) are the primary link to our clients, ensuring that all of their needs are met in a timely manner. An AM needs to be extremely organized and able to implement project management principles. They’ll also be expected to prioritize certain tasks to meet client objectives as well as deftly prioritize certain clients over others when necessary. AMs also need to be attuned to both the present and future needs of their clients. They’ll be expected to suggest practical ways that clients can continue to partner with our company to grow their personal or professional goals.

Responsibilities:

  • Managing and organizing accounts according to client expectations
  • Directing and supervising tasks to ensure that they’re completed properly and on time
  • Building relationships with all clients through consistent and attentive service
  • Researching and suggesting additional ways that clients can further their objectives with the help of our company
  • Providing answers and updates to specific requests
  • Being proactive when servicing clients, designing contingency plans to ensure that all work is carried out appropriately
  • Using project management principles for both ongoing and one-off projects
  • Working with other departments to ensure that everyone understands the directives
  • Compiling reports as needed to update clients of their progress
  • Advising clients of potential legal or practical pitfalls before they begin work

Necessary Skills & Qualifications:

  • At least 1 year in an Account Manager or Account Coordinator role
  • Excellent customer service, leadership, and time management skills
  • Superior written and verbal communication skills
  • Comfortable giving formal presentations
  • General understanding of business law
  • Flexible schedule, ability to meet with clients outside the office
  • Bachelor’s degree in Communication-related field

Preferred Skills & Qualifications:

  • Formal legal education or certification
  • MBA or PMP certification

Create a free account with ZipRecruiter to post this job description to their online job board.

Post to ZipRecruiter

3 STEPS TO TAKE WHEN HIRING EMPLOYEES

ENSURE LEGAL COMPLIANCE

Hiring employees can be an intimidating and time-consuming process, but it doesn’t have to be. We’ve created a hiring compliance checklist to help you get over the legal hurdles with ease. From obtaining an Employer Identification Number (EIN) to confirming work eligibility, our guide covers everything you need to know.

SET UP PAYROLL

Even if your business only has a few employees, setting up a payroll service can save you time for running your business and also ensure that your company is compliant with important federal requirements, such as employee withholding.

We recommend Gusto, a user-friendly payroll platform for small businesses. Try out their services and get one month free.

Sign up now

ACQUIRE WORKERS' COMP INSURANCE

Workers’ compensation insurance provides financial and legal protection for your business and its employees.

Whether or not you need workers’ comp insurance for your company depends on the nature of the job, the employer-employee relationship, and the unique regulations of your state.

Find out how much the right insurance will cost you.

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