Neal Mcleod Jr. | Vice President
Q: Why did you start your business?
A: My father and I started this company about 3 years ago because my father, at that time, had over 15 years of experience trucking for another company and I was knowledgeable about the back end aspect of the business to start it and keep it running smoothly. Today we are a New York Minority Business Certified, S-Corp.
Q: What are some key factors or decisions that contributed to the success of your business?
A: One aspect that has brought us success was expanding our services from just dry freight to also local rubbish removal. This has awarded us many new opportunities to work with commercial establishments and to get our foot in the door with some big name corporations.
Another really big factor was becoming Minority Business Enterprise Certified with the city of New York. We have access to huge city contracts that we would have not otherwise had access to.
The last factor, which has actually kept our customer retention rate up, is customer service. This is so important to us and has kept us afloat at times with repeat business. We love to serve our customers with understanding, compassion and most of all, hard work.
Q: What are some challenging aspects of your business?
A: The most, and only, challenging aspect of this business is competition. We truck dry freight regionally, deliver locally, and provide rubbish removal services and each of these industries are very competitive. Some of our competitors have been in business for over 75 years with a strong hold in our geographical region. We realized that we could use just one of these services to gain a future client, and later, provide all my client’s trucking needs.
Q: Do you feel you made any serious mistakes as you were starting or growing your business? Knowing what you know now, what would you have done differently?
A: One big mistake we made in the beginning stages was purchasing used trucks without further investigating them. Repairs have almost caused us to give up and have cost us tens of thousands of dollars. We have learned our lesson and, at the very least, we purchase vehicles with our licensed mechanic.
Another mistake was not properly planning and executing a marketing strategy. We started off by word of mouth alone and cold visits to companies. This cost us time and headaches, not to mention it was not very productive.
Primarily, I would have started the business with more liquid cash to smoothen out cash flow issues and to execute a solid marketing strategy.
Q: What other advice or words of inspiration would you like to share?
A: To anyone considering starting a business of their own, I would say ignore what anyone has to say, stop whatever you are doing, and go for it. Don’t provide yourself with excuses about why you should wait and how bad your current situation and your current job are. Just drop everything and do it, because, if not now, then later and if not later, then when? You have to start somewhere. Once you've started, keep at it. Being an entrepreneur is not necessarily about skill and not all the time about knowledge but always about perseverance.
About CTK Trucking
We are a family owned company based in New York City specializing in expedited freight, rubbish removal and regional deliveries.
As a business founded on Christian principals right here in NYC, we believe in humility, service and excellence. With over 15 Years of expedited trucking and delivery experience in the Tri-State area, you can expect integrity, prompt service and superior customer service. We are easy to communicate with. We always work with you until the job is done right and to your specifications. We take pride in our services and enjoy making clients repeat clients. You can count on us to get the job done right. Call us today for your free estimate. You will be pleased you did. Thank you!
"One aspect of our strategy that has brought us success was expanding our services from just dry freight to also local rubbish removal. This has awarded us many new opportunities to work with commercial establishments and to get our foot in the door with some big name corporations."—Neal Mcleod Jr.