Shopify Toll-Free Number

1-888-746-7439 in the US (Click to Call)

Hours of Operation:
Agents are available 24 hours a day, seven days a week.

Shopify is an ecommerce and POS platform founded in 2006. Its corporate address is 150 Elgin St. 8th Fl., Ottawa, ON K2P 1L4, Canada.

Shopify Customer Service

The quickest and easiest way to reach Shopify is to call their toll-free customer service number

You can also contact support by email, through chat, or use a self-service app.

How to Reach their Customer Service:

  1. Call 1-888-746-7439
  2. Press 1 to receive a text that will take you to the their Help Center.

Company Review

The company is one of the top website solutions for LLCs. Read our Review 2023 to learn how it can help your business.

Recommended: See our Best Website Builders of 2023 review to find the right website builder for your business.

Toll-Free Customer Service Numbers

Shopify provides only one toll-free customer service number for all its services:

Company Customer Support

Other Ways to Contact The Company

Company Chat

Access their chat:

  1. Visit the Shopify website
  2. Scroll down to the help center
  3. Type in your name, email, and a short message
  4. Click “Chat with us”
  5. An agent will be with you right away

Company App

The company has apps for Android and iOS. You can connect through this app and use it for other self-service needs to help you save time.

Company Email

Customer Support Email

Press Inquiries

More Online Support Services

You may also want to contact them through social media accounts, where you can learn more about the brand and potentially connect to discuss your concerns:


How can I contact customer service?

You can contact customer service by accessing their chat feature to address your concerns and/or questions regarding the website. 

Alternatively, you can consult the company's “Contact Us” webpage to find specific contact information regarding billing, account information, and more. 

What does Shopify do?

The ecommerce and POS platform gives merchants the ability to sell their goods, products, and services within a central platform. Merchants are able to build and customize their virtual storefront on the company's platform that conforms to their business, as opposed to a standardized marketplace. 

Who owns the company?

The company, which was originally founded in 2006, is currently 74% owned by institutional investors. The group of investors who maintain ownership is led by Baillie Gifford & Co., Morgan Stanley Investment Management, Capital Research & Management Co., and T. Rowe Price Associates, Inc. 

How much does the platform take per sale?

The amount that the company takes per sale is dependent on which plan merchants select when setting up their accounts on the platform. The plans the company offers include:

  • Basic, which includes a 2% payment fee.
  • Shopify, which includes a 1% payment fee.
  • Advanced, which includes a .5% payment fee. 

Is it a profitable company?

Yes, the ecommerce company is profitable. It reported revenue of over $5 billion in 2022, which was an increase of nearly $1 billion from revenue reported in the previous year. 

As of January 2023, the company's share price is worth around $40 a share.