Grasshopper Business Phone Systems Review

Grasshopper is ideal for entrepreneurs or small teams. As a Grasshopper customer, you can select as part of your business phone service, text messaging, local phone number, a toll-free number, and more.

Read our full review below to find out if Grasshopper is the best fit for your business phone service needs.

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Summary

Grasshopper offers a high quality call forwarding service, available through calling a specific number, or mobile applications for outgoing and incoming calls. Out of competitors such as eVoice and Talkroute, Grasshopper stands out by offering the possibility of optional, additional features like unlimited text messaging for phone numbers on your plan and is owned by Citrix, a long time, reliable telecommunications company. However, these additions can be quite expensive over time, as this feature alone adds $10/phone/month to use it.

Who is Grasshopper right for?

Grasshopper is ideal for new entrepreneurs or small teams that need a reliable, simple solution for their calling, and who intend to fully use systems like unlimited texting or other such, a la carte features.

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Pricing

Grasshopper offers multiple pricing tiers. The most basic tier is the Solo Plan, an entry-level plan for solo entrepreneurs who need a professional phone number. The top tier is the Small Business Plan, which can accommodate a lot of team members with their own extensions.

Take a look below for the calling features that come with Grasshopper, and what offerings come with their various packages.

Solo: $31/month

The Solo package is Grasshopper's basic plan recommended for entrepreneurs, which includes standard small business features like:

• One phone number
• Three extensions
• Mobile and desktop apps
• Business texting
• Call forwarding
• VoIP phone service and Wi-Fi calling
• Virtual fax
• Voicemail with text transcription
• Instant Response text messages
• Custom Greetings
• Call transfers
• Call control
• Call reports
• Call handling

Who should purchase the Solo Plan?

The Grasshopper Solo Plan is meant for exactly that: solo entrepreneurs, freelancers, and single small business owners looking to establish a professional phone number and appearance separate from their personal number. Even at this level, Grasshopper includes unlimited minutes and many features you’d expect from a phone system, such as an auto-attendant phone menu system for your callers.

Partner: $51/month

The mid-level Partner package is recommended for growing small businesses with one to three employees. It offers the same features as the Solo plan, plus:

• Three Numbers
• Six Extensions

Who should purchase the Partner Plan?

For teams that are bringing their own devices and need a few more phone numbers and extensions for different departments or just more than one teammate on the system without needing to worry about tracking the number of minutes spent calling.

Small Business: $89/month

Grasshopper's Small Business plan is recommended for established small businesses. It offers the same features as the lower plans but increases capabilities to:

• Five phone numbers
• Unlimited extensions

Who should purchase the Small Business Plan?

Finally, if you’re looking to have a few more team members, a large number of people who can be assigned their own extension, or teammates who need to text their clients or customers a lot, the small business plan would work best for you.

Ratings

Value - 5/5

With unlimited minutes, and access to Grasshopper’s full set of features on even the lowest cost plan, the price for all that you’re receiving is well worth it.

Customer Service - 3/5

Grasshopper’s customer service has not received many glowing reviews from customers online, and the help center provided by their team does not lay out a clear picture of how the system should be set up and why. While it does show how things are done within the system, there is not a good education element that helps tie everything together past a series of setup guides for specific configuration.

Ease of Use - 3/5

Phone systems can take a little getting used to in terms of management, and Grasshopper’s administrator menu system and lackluster help center do not help in understanding how it all comes together.

Included Features - 4/5

Grasshopper offers a very comparable set of features to other phone systems. The tiers of different amounts of available phone numbers make sense for the number of users intended for each level.

Conclusion

Grasshopper might be a good option if:

• You have a need for unlimited minutes on a call forwarding service
• You would like a long time to try out the service with a money-back guarantee
• You need a flexible calling solution to devices owned by yourself or your team

Who is Grasshopper right for?

Grasshopper is ideal for new entrepreneurs or small teams that need a reliable, simple solution for their calling, and who intend to fully use systems like unlimited texting or other such, a la carte features.

Start Calling with Grasshopper
Starting at $31/month