Bank of America Toll-Free Number

1-800-432-1000 (Click to Call)

Regular Business Hours:

Monday–Friday: 8 a.m.–11 p.m. ET
Saturday-Sunday: 8 a.m.–8 p.m. ET
Automated support: 24/7

Bank of America Phone Number

The fastest way to reach a representative at Bank of America is to call the phone number

You can also reach a customer service agent in-person, by email, live chat, or through the mobile app.

Calling customer service at Bank of America:

  1. Call 1-800-432-1000 or 1-315-424-4022 (international collect)
  2. Say your telephone access ID, card number, or account number
  3. The system will redirect you to an available agent

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Bank of America Business Banking Toll Free Number

Bank of America offers its business customers financial services like business checking accounts, credit cards, loans, and even merchant accounts.

Reach Bank of America Business Banking customer service to discuss your business needs. The toll free number is: 1-888-287-4637.

More Phone Numbers

Bank of America customer service provides additional toll-free customer service numbers for your specific issue, including:

Online and Mobile Banking Services (Savings Accounts, Debit Card, Financial Center, etc)
1-800-933-6262

Credit Card Support
1-800-732-9194

Spanish Customer Service Department
1-800-688-6086

Fraud Reporting/Claims Services
1-877-366-1121

Existing Mortgages
1-800-669-6607

New Mortgage Applications
1-800-270-5746

Home Loans
1-800-285-6000

New Home Equity Applications
1-800-779-3894

Existing Home Equity Accounts
1-800-934-5626

Bankruptcy
1-800-669-5224

Bank of America Credit Card
1-800-732-9194

Supplier Relations and Development Help Desk Support
1-888-550-6433

Open a New Small Business Banking Account
1-866-283-4075

Online Banking Support
1-866-758-5972

Bill Pay Support 
1-877-768-9836

Identity Theft / Stolen Cards
1-800-432-1000

Intuit® Online Payroll Support
1-888-606-4545

Other Ways to Contact Bank of America

Bank of America understands that time is a precious commodity and is committed to ensuring you receive the very best customer service. As part of this commitment, they’ve made it easy to contact customer service on multiple platforms. 

Chat

Bank of America live chat with customer service agents is available for certain types of accounts and services.  Depending on what products and services you are looking for, online chat may be available. You will see a link or be invited to chat when agents are available. Existing customers can also leave a direct message or privately message a representative.

Contacting the chat:

  1. Visit the website
  2. Log on to view your account
  3. Select the product or service you would like to chat about
  4. To check agent availability for the product or service in question, hover over the “Help & Support” tab, then select “Contact Us.” 
  5.  Choose a topic
  6. Select “Go”
  7. If an agent is available, the chat link will pull up automatically. This can be found on the right side of the page. 
  8. Check for a lock icon in the chat window to ensure you have a secure connection. It should show either chat.bankofamerica.com OR sec1.liveperson.net.

Mobile App

The mobile app is a fast and secure way to manage your accounts. Erica, your mobile app virtual assistant, is there to help you keep your finances in order. She notifies you of important account information, shares financial insights, and is available 24/7 to assist you. 

Email

They do offer customer support by email for some products and services. To find out if email support is available for your specific topic:

Access Email Support:

  1. Log in to your online banking account
  2. Select the “Contact Us” link in the Help & Support menu
  3. Choose the topic you would like to discuss
  4. The best methods of contact for that subject will be displayed. If email is available, this should be the last contact option listed.

Feedback  
hollyoneill.feedback@bofa.com

Walk-Ins

You can log in to the mobile app or online to schedule an appointment with a specialist.

Making an appointment with a specialist:

  1. Log in to your account
  2. Scroll down to “Meet with a Specialist”
  3. Select the “Schedule an Appointment” link

More Online Support Services

Their social media accounts offer another layer of support to current and potential customers. You’ll not only have access to the latest company news, you can learn more about the brand, new innovations, and connect with a brand representative directly. Bank of America cautions against providing account numbers or Social Security numbers when messaging a representative through social media.

Useful Links

As a customer, you’ll have 24/7 access to your account through the official website and mobile app. You can check the balance on your account(s), pay your bills, send money, and much more.   

Any Bank of America customer can access their account information by logging into their account. Bank of America’s Self-Service Center is packed with all the tools you need to manage your accounts. The following links may prove useful as you search for the answers you need.

More Website Links:

FAQs

What is Bank of America's contact information?

For general inquiries and service requests, customers may call the toll-free number at 1-800-432-1000. To speak with a representative about any other inquiries, customers should dial 1-800-732-9194. For international calls, BOA has phone numbers in Spanish as well as a dedicated line for military members stationed abroad at 800-446-0135.

Where can I get a Bank of America credit card application?

There are several options available when it comes to obtaining a Bank of America credit card application. From visiting your local branch in-person or completing an online application, getting approved is simple and straightforward.

One option is to visit your nearest branch. Once there, simply ask one of their representatives for a credit card application. They will be more than happy to provide you with the necessary paperwork and answer any questions or concerns you may have about eligibility requirements or interest rates.

You can also apply for a credit card online at bankofamerica.com/credit-cards.

Note, you'll need your social security number and financial information to open new accounts. Contact Bank of America to talk to a representative directly for more information.

How to dispute BOA transactions?

Disputing transactions with Bank of America (BOA) can often be a confusing and daunting process. Knowing the right steps to take in order to dispute a transaction can help ensure that your problem is addressed quickly and efficiently. Following these tips can help make disputing transactions with BOA simple:

First, contact BOA's customer service department by phone or online. Be sure to have information ready such as the date and amount of the erroneous transaction, as well as your account number.

Secondly, you will need to provide an explanation for why you are disputing the charge. It is important to be clear and concise when providing this information so that your claim is taken seriously.

Last but not least, keep records of all correspondence between yourself and BOA throughout the dispute process; documenting details such as dates contacted, names of representatives spoken with, etc.

How to connect Bank of America Credit Card with online banking?

Connecting your Bank of America credit card with online banking is a simple process that takes just a few minutes. Online banking allows you to manage your finances quickly and easily, while keeping track of spending and payments. Having access to this information can be invaluable when it comes to managing money. Here are the steps on how to connect Bank of America Credit Card with online banking:

First, log in to your account using your username and password.

Then navigate to the “Credit Cards” section, which should be located under the “Accounts” tab.

Click on the “Add New Card” link, which will open up a new window where you can enter the details for your credit card.

Can I contact a Bank of America agent through Facebook?

Yes, you can contact an agent through Facebook. The bank offers several options for customers to get in touch with an agent through their social media platforms.

Whether you need help with online banking, request a credit card, or simply want to ask a question, they make it easy and fast to connect with an experienced representative via Facebook.

To get in touch with Bank of America on Facebook, you’ll need to open the account page: www.facebook.com/bankofamerica/. Once there, you’ll find options to message or call one of the bank’s agents directly. You can also check out the FAQ section which has answers to commonly asked questions about banking services and products they offer.

How to contact Bank of America Mortgage Department?

For general inquiries and questions about mortgage loans, you should call the customer service hotline at 1-800-432-1000.

If you already have a loan with Bank of America but need assistance managing it, try calling their Loan Servicing Line at 1-800-846-2222. They can help with payment assistance options and assist with most mortgage transactions.