When it comes to selecting a web hosting company, it’s important to know its customer support is both high quality and readily available when you need assistance. Whether you’re just starting out and have initial questions, you’re building a Web.com website and have hit a roadblock, or you’re dealing with a security scare, Web.com customer support will be there for you.
Keep reading to learn more about Web.com’s customer service ratings, offerings, contact options, and what each feature entails.
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Benefits of Web.com Customer Service
With 24/7 assistance and multiple contact methods, Web.com offers customer support whenever you need it. From basic troubleshooting assistance to account management to security questions, you can contact Web.com support to help you handle any matter related to your Web.com account and services. Web.com’s customer service also ranks highly across most reviews, so you can trust that if you do reach out, you’ll receive quality assistance.
Key benefits include:
- Chat support available 24/7
- Phone support available 7 a.m.-12 a.m. EST
- Informative articles found on the Help and Support page
- Help Tickets easily submitted via email
How to Contact Web.com
If you need help with your web hosting account, there are multiple ways to contact Web.com for assistance. Read on to learn more about each customer support option and how to contact a customer service representative at any time.
Web.com Phone Number
Web.com’s customer service team can help you with any questions regarding your website or account. Web.com’s phone Sales and Support for US-based clients can be reached at (866) 923-8821 7 a.m.-12 a.m. EST.
For international clients, phone support is available at:
International Support: 00+1-904-680-6617
International Sales: 00+1-904-680-6928
How to Reach Web.com Customer Service:
- Call 1 (866) 923-8821
- Press 2 to purchase a new service
- To renew or cancel, ask billing questions, and seek account access press 3
- For technical support, press 4
- For hosting, website, ecommerce, SEO tools, or SSL and security support, press 5
- To update your local directories or discuss your online marketing campaign, press 6
Web.com Chat Support
Web.com’s chat feature is an excellent source of around-the-clock assistance for customer inquiries. Just click on the chat icon located on the bottom right of each Web.com page to be instantly connected with Wendy, Web.com’s helpful chatbot. Wendy will gather more information about the kind of support you’re looking for and connect you with a knowledgeable customer service representative.
To connect with Web.com chat support:
- Visit Web.com and click on the chat icon in the bottom-right corner of any page.
- Select “Technical or Account Support,” “General Product Questions,” or “Renewing or Purchasing Products.”
- Follow the prompts to select the correct area of expertise and reach a customer service agent.
- For general support, click “General Support” and “Confirm” to speak with an agent.
Reach to chat with Web.com Support? Connect with Web.com’s 24/7 chat support at Web.com. Try Web.com.
Web.com Email Support
Web.com customers are welcome to submit help tickets and receive their reply via their Web.com dashboard and email. Simply log in to your Account Manager to submit your ticket and receive a prompt reply.
Web.com Help and Support Documentation
By visiting Web.com’s Help and Support page, you’ll find a wide variety of informative articles with topics ranging from domain details to marketing services and ecommerce essentials. These articles include step-by-step processes and visual aids to ensure the reader has all of the tools necessary to successfully move forward.
Other Web.com Contact Options
No matter your inquiry, Web.com’s customer service is there to help you every step of the way via phone, chat, email, or their helpful documentation pages. Current clients and those considering Web.com’s service alike have access to a wealth of information via the Web.com Help and Support page, and easy access to a knowledgeable customer service representative at any time. Try Web.com today and build your business website.