Summary


Although Gusto is a fairly new player in the payroll space, they’re already well on their way to becoming an industry leader. Gusto’s user-friendly, highly functional interface and super competitive price-point make them a great option for new and growing businesses alike.

Recommended action box icon

Who is Gusto Right For?

Gusto is ideal for any small business looking for a user-friendly payroll service that fits comfortably within their budget. Each of Gusto’s packages includes full-service payroll along with a host of other features to make employee taxes, HR, and other issues much easier.

Administer payroll with Gusto
$39/month (+ $6/employee)

Pros

  • Gusto’s user-interface is extremely intuitive.
  • Gusto offers simplified benefits administration in all of their packages. For example, their Health Benefits Advisor tool recommends personalized health plans based on your company’s data.
  • The initial setup process is easy thanks to Gusto’s nine-step wizard tool.
  • Their autopilot feature allows users to automate several aspects of the payroll process.
  • Gusto makes it easy for employees to access their payroll information—even after they leave the company.

Cons

  • They offer phone and chat support, but only on weekdays during normal business hours.
  • Since Gusto only allows for two pay periods per month, you won’t have the option to pay employees on a weekly basis.

 

ADP: Gusto Payroll Alternative

ADP is the long-time industry leader in the payroll space, with customized offerings for businesses small and large. 

ADP: Prices available via quote.

Read our ADP review

Pricing


Gusto offers 3 different payroll plans, each with a different set of features. The Core plan takes care of payroll and employee benefits alone, while Complete and Concierge provide outsourced HR services as well.

Take a look at what each package includes below:

Screenshot of Gusto's pricing taken from their website

Core Package

The basic features included in the Core package are:

  • Full-service payroll
  • Employee self-service & profiles
  • Health benefits administration
  • Workers’ comp administration
  • Expert support

Gusto’s full list of included and add-on features is too extensive to list here, but we encourage you to check it out on their pricing page.

Cost:

$39/month + $6/employee/month

Who is the Core Package Right For?

The Core package is a great option for any business looking for a user-friendly, low-cost payroll service.

The Complete Package

The Complete package includes everything from the Core plan, plus the following HR tools

  • Employee offers & onboarding
  • PTO (paid time off) requests
  • Employee directory and surveys

Cost:

$39/month + $12/employee/month

Who is the Complete Package Right For?

Gusto’s Complete plan is ideal for any business in need of a few outsourced HR functions in addition to payroll services.

The Concierge Package

The Concierge package is Gusto’s most premium product. It includes everything from the Complete plan, plus:

  • Certified HR pros
  • HR resource center
  • Dedicated support

For more details on the features included in any of Gusto’s packages, visit their pricing page.

Cost:

$149/month + $12/employee/month

Who is the Concierge Package Right For?

The Concierge plan is designed for businesses seeking (and willing to pay for) comprehensive HR and payroll services.

Ratings


Value - 5/5

Gusto’s generous set of features, impressive functionality and low price point make them an incredibly competitive player in the payroll industry. In addition to all this, Gusto is also super user-friendly and easy to set up -- in fact, you can get your payroll up and running in as little as 45 minutes. For all these reasons and more, Gusto easily earns a 5/5 for overall value.

Customer Service - 4/5

In addition to phone and chat support, Gusto also offers video guides, articles and other helpful resources for administrators, owners and employees. Plus, when you reach out to their customer support via phone or chat, you can trust that you’ll talk to an actual human rather than a robot.

One of the biggest knocks against Gusto is that their phone and chat support only operate on weekdays during normal business hours. That said, Gusto’s customer support staff is top-notch, and their thorough onboarding process actually makes one-on-one help unnecessary in most cases.

Ease of Use - 5/5

Gusto makes for an easy user-experience across the board. Their nine-step onboarding wizard makes the setup process a breeze, and their user-interface is intuitively designed for admins and employees alike.

One great thing about Gusto’s platform is that it enables employees to access their personal records and input data themselves, saving administrators the time and energy it would otherwise take to do these tasks. It’s worth mentioning that Gusto’s dashboard can seem a little cluttered, but frankly, once you get the service up-and-running, you hardly need to worry about it—especially if you end up taking advantage of their AutoPilot feature.

Included Features - 4.5/5

When it comes to payroll and HR features, Gusto’s offerings are pretty incredible— especially for the price point. Let’s run through the list:

  • With Gusto, you can administer payroll by check or direct deposit.
  • All payroll/HR records are stored in the cloud and can be accessed from any device.
  • Gusto’s 1-month free trial gives you a chance to find out whether or not their service works for you without laying any money down.
  • Their onboarding wizard makes their setup process easier than any other service on the market.
  • While there are some features missing (for instance, the capacity for more than two pay periods per month) Gusto’s capabilities easily outweigh its minor flaws.
  • Employee tax forms are automatically filed at the end of the year, and can be accessed at any time. If your staff is salaried or works stable hours, Gusto’s AutoPilot feature can save you tons of time by automating the payroll process.

Conclusion


Gusto has versatile solutions for businesses of all sizes and industries. Whether you simply need to get a basic payroll system in place or outsource all your business’ HR functions, Gusto will be able to work for you.

On top of Gusto’s versatility, their price point demonstrates that they are committed to providing affordable services without compromising quality. We’d recommend Gusto to any business—including yours!

Recommended action box icon

Who is Gusto Right For?

Gusto is ideal for any small business looking for a user-friendly payroll service that fits comfortably within their budget. Each of Gusto’s packages includes full-service payroll along with a host of other features to make employee taxes, HR, and other issues much easier.

Administer payroll with Gusto
$39/month (+ $6/employee)

ADP: Gusto Payroll Alternative

ADP is the long-time industry leader in the payroll space, with customized offerings for businesses small and large. 

ADP: Prices available via quote.

Read our ADP review