Kixie Business Phone Systems Review

We compared Kixie to other business phone services to give an honest review. Phone services such as Kixie are Voice Over IP systems, which means they are a digital service that can be used across many devices, including desk phones, desktop applications, and mobile devices, instead of a traditional phone service.

Read on to find out if this service is the best option for your business phone needs

Summary

Kixie offers a high quality phone service available on all devices such as mobile and desktop devices with apps, and desk phone, and is paid for on a per-user basis. Out of competitors such as RingCentral and Nextiva, Kixie is a good alternative due to their approach to Customer Relationship Management (CRM) sales systems, offering a unique integration with many of the biggest companies to record sales calls for analysis and review. However, because basic features such as the ability to use desk phones and mobile apps only come in their most expensive package, Kixie is not the most cost effective option, unless your team prefers web dialing.

Who is Kixie right for?

Kixie is a tool best suited for an entrepreneur or small team that is very sales-oriented, as Kixie’s primary focus is on integrations with CRM (Customer Relationship Management) systems to log activities. That being said, Kixie offers fully automated calling rules and can make the transition to larger teams too.

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PROS

In an industry full of mediocre customer service, Kixie stands out with very good reviews and support.
Kixie allows you to take your phone number with you if choose a different service, which is not allowed at all on some services, such as eVoice.
Kixie offers simple to set up integrations with CRM systems like Salesforce, Insightly, Nutshell, Pipedrive and more to log phone calls, as well as team communication tools such as Slack, an extremely powerful chat application.
Their pricing is extremely transparent, and does not attempt to lock you into an annual contract.
Their cost per minute is one of the cheapest in the industry at 1.6 cents for US phone calls. For comparison, their competitor eVoice charges 3.9 cents per minute for US phone calls.

CONS

While Kixie’s pricing is transparent, their plans do not include prepaid minutes, however, unlimited minutes for calls to US and Canada can be added for $30/month/user.
Kixie only offers a 7-day free trial, which means you will need to have a plan in mind to test the phone system within this short window.
While email support is available at all tiers of Kixie’s service, phone support is only available for the most expensive Enterprise plan.

Kixie Alternative

RingCentral is a tool best suited for an entrepreneur or small team that is looking for a low-cost way to enter into a new phone system that can scale and integrates well with other small business tools like G Suite or Office 365, and other support and sales systems

RingCentral : Starting at $19.99/month/user

Read our RingCentral review

Check out our other Business Phone System Reviews

Business Phone Systems

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Pricing

Kixie offers multiple pricing tiers, from Basic, an entry-level plan for teams who just need a way to make calls via a laptop to Enterprise, a plan that allows for tools such as Kixie’s mobile app, desk phones, and more advanced features that are geared for sales teams looking for seamless integrations with Customer Relationship Management (CRM) tools.

Take a look below for the calling features that come with Kixie, and how each package adds more advanced features such as Kixie’s CRM integrations, recording, reporting, and professional services.

Note that the prices shown in the following screenshot are for plans without unlimited minutes, which can be added for $30/user/month.

Integrated: $29/month/user

The Integrated plan is the lower-level Kixie package, also referred to as their "Starter" package. It includes:

300 standard minutes (unlimited minutes available for an additional $30/month/user)
Unlimited inbound and outbound text messages
Number porting
Power dialing
Click-to-Call
Mobile apps
IVR auto attendant
Ring groups
New CRM lead creation
Call outcome logging
Call recording
Sales leaderboard
Live call board
CRM integration, including Hubspot, Salesforce, and Pipedrive Zoho
Email support

Who should purchase the Integrated plan?

If you’re looking to step up your phone game from the Basic plan, enabling features such as Kixie’s powerful Customer Relationship Management (CRM integrations), and tools to record and report on calling, then the Integrated packages is your best choice. In this plan, you will start seeing the sales benefits of Kixie.

Professional: $55/month/user

The higher-tier Kixie package offers the same features for small businesses that the Integrated plan has, plus:

Inbound call queues
Local presence dialing
Missed call alerts
Intelligent AutoDialer
Progressive Caller ID
Instant website lead caller
Voicemail drop
Automated texts
Text templates
Live call coaching
Reporting dashboard
Developer API integration
Integration with Zapier and Slack
Phone, email, and live chat support

Enterprise: Varies

The Enterprise package offers all of the features included in the Professional plan but offers a more customized experience to small businesses. Businesses must schedule a demo with Kixie to get more tailored information

Who should purchase the Enterprise plan?

If you’re looking to take full advantage of Kixie’s more sales-oriented system, for use on systems like desk phones, mobile apps, text messaging, full access to an account manager and Kixie’s support team, then Enterprise is your plan.

Ratings

Value - 3/5

While Kixie’s features are great for teams looking for the ability to integrate with CRM systems, the lowest tier available is one of the most simple feature offerings available on a plan, as it offers only a web dialer that has to be accessed through a browser. However, the features for CRM integration, mobile apps, and desk phones make up for this in more expensive plans.

Customer Service - 5/5

In an industry such as phone service, top-notch customer service can really set a company apart. All of the reviews of Kixie that we examined rave about experiences with their team.

Ease of Use - 5/5

With Kixie’s clean interface, good support and knowledge base, setup will be easy and you’ll feel supported the full way through.

Included Features - 5/5

Kixie has features for all kinds of users, from very simple web dialing to a full integration with many popular CRM systems for easy recording and logging of calls.

Conclusion

You are looking for powerful integration with a Customer Relationship Management (CRM) sales tool
You need a very simple web dialing tool for a low cost at the $15/user/month tier
You are content with spending upwards of $65/user/month to have access to Kixie’s mobile app and the use of desk phones