Summary


Talkroute offers a high quality call forwarding service, available through calling a specific number, or mobile applications for outgoing and incoming calls. Out of competitors such as Grasshopper and eVoice, Talkroute stands out with the best rated support team, and the cheapest starter plan that also includes unlimited minutes and limited text messaging at no additional charge, unless this limit is passed.

Who is Talkroute right for?

Talkroute is a tool best suited for an entrepreneur or small team who may need a little extra help in getting set up in a new phone system, and may grow over time to require additional support delivered through a service level agreement, or a similar, HIPPA-compliant BAA.

Start Calling with Talkroute
Starting at $19/month

Pros

  • Talkroute offers unlimited minutes to the US and Canada for each and every one of their plans
  • Customer rate Talkroute well for customer support, which is refreshing in an industry with many competitor that have overwhelmingly bad reviews for difficult customer service experiences
  • With a baseline price of $19 for a soft phone system without some auto-attendant features, Talkroute Basic is great for entrepreneurs who just need a phone number and some simple features to get started.
  • Talkroute does not try to sneak in hidden fees, or unexpected add-ons to their service.

Cons

  • Talkroute only offers a 7-day free trial, which is one of the shortest of the competing services we’ve reviewed, so be sure to have a plan in mind to test the system when signing up.

Talkroute Alternative

Grasshopper is good for new entrepreneurs or small teams that need a reliable, simple solution for their calling, and who intend to fully use systems like unlimited texting or other such, a la carte features.

Grasshopper: Starting at $24/month

Read our Grasshopper review

Check out our other Call Forwarding reviews:

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Pricing


Talkroute offers multiple pricing tiers. The most basic tier is the Basic Plan, an entry-level plan with one phone number and voicemail box.. The top tier is the Enterprise plan, which offers unlimited extensions and tools for teams that need to track their phone call activity.

Take a look below for the calling features that come with Talkroute, and how each package adds more advanced features.

 

Screenshot of the pricing tiers covered in the sections below

Basic Plan: $19/month

  • One local or toll-free number, with
  • 100 Text messages/month, with the option to purchase more
  • One voicemail box, with the option to purchase more
  • Email support

Who should purchase the Basic plan?

Talkroute’s Basic plan is perfect for an individual business owner or new entrepreneur looking to establish just a phone number with simple, online features like voicemail, customizable greetings and the ability to use Talkroute’s mobile app, or call forwarding to make calls with a consistent business phone number.

Plus Plan: $39/month

  • Two local or toll-free numbers, with the option to purchase more
  • 500 text messages/month included, with the option to purchase more
  • Three voicemail boxes, with the option to purchase more
  • Email and chat support
  • Caller ID name
  • Users & permissions
  • Call menu auto-attendant
  • Up to 10 single digit extensions
  • Call blast (ring multiple phones at once)
  • Live call transfer
  • Hours of operation

Who should purchase the Plus plan?

Talkroute’s Plus plan takes the solid calling features of the Basic plan, and adds support for a team to be added in and phone menu systems for incoming calls. It is best for small but growing teams that need a more professional presence, but want to use everyone’s personal devices to make it all happen.

Pro Plan: $59/month

  • Three local or toll-free numbers, with the option to purchase more
  • 1,000 text messages/month included, with the option to purchase more
  • 10 Voicemail boxes, with the option to purchase more
  • Caller ID name
  • Email, chat, and phone support
  • Users & permissions
  • Call menu auto-attendant
  • Up to 10 single digit extensions
  • Call blast (ring multiple phones at once)
  • Live call transfer
  • Hours of operation
  • Scheduled forwarding
  • Unlimited 3 or 4 digit extensions
  • Company directory
  • Reporting on call analytics
  • Access to professional voice over artists, with 5 custom audio clips included

Who should purchase the Pro plan?

If you’ve expanded past a team of 10, and need to start tracking your calls, Pro could be a good fit for your team.

Enterprise Plan: Starting at $99/month

  • Three local or toll-free numbers, with the option to purchase more
  • 1,000 text messages/month included, with the option to purchase more
  • 10 Voicemail boxes, with the option to purchase more
  • Caller ID name
  • Email, chat, and phone support
  • Users & permissions
  • Call menu auto-attendant
  • Up to 10 single digit extensions
  • Call blast (ring multiple phones at once)
  • Live call transfer
  • Hours of operation
  • Scheduled forwarding
  • Unlimited 3 or 4 digit extensions
  • Company directory
  • Reporting on call analytics
  • Access to professional voice over artists, with 5 custom audio clips included
  • Custom SLAs (Service Level Agreement) and BAAs (Business Associate Agreement for HIPAA compliant companies) available
  • Dedicated account management
  • Custom integration services

Who should purchase the Enterprise plan?

If your team is quite large, and requires some special support considerations, then Enterprise is what you’ll want to consider. Establishing a Service Level Agreement will give expectations for the maximum amount of time your team will wait for a support response. This is also great for very complex businesses with existing systems that Talkroute will need to integrate with.

Ratings


Value - 4/5

Talkroute’s unlimited minutes and great set of features in the first tier of pricing puts it ahead of the other pricing plans for other call forwarding services like Grasshopper and eVoice. The one thing that is lacking is the tiered access to support, which starts at the level of emailing with the lowest plan, adding chat, phone, and prioritized support at higher tiers.

Customer Service - 5/5

Talkroute’s customer service is highly rated, which may be partially due to the prioritization of support at higher tiers allowing their support teams to more effectively work with customers at each level. Talkroute’s help center is also very well structured and clearly laid out to help with questions a user of their system might have. Talkroute was also the only company we saw that provided the option of a Service Level Agreement (SLA) as part of a pricing tier.

Ease of Use - 5/5

With simple and clear setup, and ease of access to the support team, and the help center resources supplied by them, Talkroute is one of the easiest to setup and use call forwarding systems that we’ve reviewed.

Included Features - 5/5

Talkroute includes a lot of strong features with their Basic plan, including an auto-attendant feature that many phone services do not introduce unless a more expensive plan is chosen. This, along with the expanding features of extensions, a company directory, reporting, and finally SLA support at higher tiers helps for organizations that need just a little extra help.

Conclusion


Talkroute might be a good option if:

  • You are a small or growing team that would like a Call Forwarding system to give a professional, polished appearance
  • You have or may eventually need extended support requirements with a customer support team that knows what they’re doing
  • You want to have text messaging included from the get-go

Who is Talkroute right for?

Talkroute is a tool best suited for an entrepreneur or small team who may need a little extra help in getting set up in a new phone system, and may grow over time to require additional support delivered through a service level agreement, or a similar, HIPPA-compliant BAA.

Start Calling with Talkroute
Starting at $19/month

Talkroute Alternative

Grasshopper is good for new entrepreneurs or small teams that need a reliable, simple solution for their calling, and who intend to fully use systems like unlimited texting or other such, a la carte features.

Grasshopper: Starting at $24/month

Read our Grasshopper review

Check out our other Call Forwarding reviews:

Business Phone Systems

Call Forwarding: