Typical Roles at a Bike Repair Business


A bike repair shop can be started with relatively few employees. In fact, in a small shop the owner could serve every role on their own.

Manager

This is the first role you’ll need to think about when building your team. In many cases, the business owner can act as his/her own general manager.

Typical Salary:

  • $35,000 per year

What Does This Role Entail?

  • Hiring and scheduling employees
  • Keeping track of inventory
  • Adhering to health and safety standards
  • Ensuring customer satisfaction  

Who to Look For:

  • Previous management experience
  • Able to manage customers’ complaints
  • Available for many shifts, as they are an integral part of everyday business

Bike Technician

Salary: $25,000 per year

What Does This Role Entail?

  • Assembling new bikes
  • Repairing customers’ bikes
  • Painting bikes

Who to Look For:

  • Attentive to detail
  • Previous experience working with bikes
  • Solid reference from a previous employer

Salesperson

Bike repair shops often sell new or used bikes and biking accessories. You will want at least one employee on the sales floor to assist customers.

Salary: $10-$20 per hour

What Does This Role Entail?

  • Helping customers select cycling equipment
  • Assisting customers with trying on cycling shoes and clothes

Who to Look For:

  • Experience in retail and / or sales
  • Bike repair experience strongly preferred
  • No specific education level necessary

Bike Repair Business Hiring Tips


Hiring employees can seem like a nerve-wracking process, but it doesn't have to be. We break the process down into four basic steps: (1) Planning; (2) Recruiting; (3) Interviewing; and (4) Completing the Hire. Here are some tips for each phase of the process

Plan to Staff Your Business

Many cyclists prioritize environmentally friendly practices, so make sure your business also reflect these values. For example, consider having your bike technician restore used bikes so that they can be resold. Early on in this business, the owner could fulfill all of the roles on their own. As business picks up, the first employee you will want to hire is a bike technician.

Develop a Recruiting Strategy

Bikes need periodic tuneups and repairs, so it is important that your business becomes involved with the community in order to generate repeat customers. Advertise in local sports stores, so cyclists in the area will shop and apply for jobs at your new store. Create social media accounts so that you can interact with customers and drum up business for your opening day.

Interview with Confidence

If you take your time during the planning and recruiting phases of the process, you will likely end up with many qualified candidates.

Nonetheless, it is natural for a new business owner to be a bit anxious the first time hiring employees. Don’t forget that the interview is just a chance to get to know an applicant and to give them an opportunity to learn more about the role and the business. Also, it might help to remember that they are probably even more nervous than you are!

Throughout the interview process, it may help to keep in mind that most bike repair shops look for employees who are:

  • Experienced cyclists
  • Good at mechanics
  • Passionate about the environment
  • Friendly and welcoming

Here are some sample interview questions that will help you learn more about the character of your interviewees:

  • Describe your experience fixing bicycles
  • What bike would you recommend for a novice, intermediate, and professional cyclist?
  • Where is your favorite place to ride in the area?
  • How would you handle an unhappy customer?

Be Familiar with Hiring Laws

After selecting a job candidate, there are certain steps you will need to follow to complete the hiring process. Check out our Hiring Compliance Checklist for a step-by-step guide to the legal aspects of hiring employees.

One of the most important steps is to classify your new hire as an employee or an independent contractor. Become familiar with IRS guidelines on this matter, as there are serious consequences for misclassifying an employee as an independent contractor.

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For more details, please refer to our guide on the topic, Contractors vs. Employees: What You Need to Know. We also provide templates for the essential hiring forms you will need.

Set Up Payroll


Once you have a growing team of employees, it's time to set up your payroll. Using a payroll service provider saves you time for running your business, and also helps ensure that you comply with important federal requirements such as employee tax withholding.

To help our readers save money and grow their business, we negotiated a 20% discount for you with payroll provider ADP, the most popular small business provider in the country.

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Try ADP and get 20% off payroll services for your business.

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