GoDaddy Customer Service - An In-Depth Review

You should clearly understand what to expect from GoDaddy ™ customer service before determining if GoDaddy is the right hosting provider for you. As we’ve indicated in our reviews of other hosting providers, customer service is key.

At some point, you will have questions or issues regarding your domain or web hosting package and you need to know that your hosting provider will consistently deliver excellent customer service. Read our in-depth review of GoDaddy customer service to learn what makes GoDaddy’s customer service so good, the different ways of contacting its service team, what types of issues they can solve, and where else you can go for help with your questions.


Benefits of GoDaddy Customer Service

One of the key distinguishing features that separate one web hosting provider from another is their customer service. If you ever have questions or issues with your GoDaddy account, hosting package, or website built on GoDaddy’s website builder, you need to know what level of support you can expect to receive. These are the primary benefits of GoDaddy’s Help Center:

  • 24/7 customer support - Whether you contact GoDaddy by phone or chat, representatives are available 24 hours a day, seven days a week.
  • Multiple contact methods - GoDaddy has both US and worldwide contact phone numbers and a chat feature.
  • Extensive support documentation - By visiting GoDaddy’s Help Center, you can review answers to hundreds of questions and connect with the GoDaddy online forum.
  • GoDaddy down detector - within the Help Center, users can easily access GoDaddy’s down detector which provides up-to-date information about their services and if there are any known issues.

GoDaddy Contact Information

If you need help with your GoDaddy account, website, or services, there are multiple ways to reach out to the customer support team. Whether you want to call GoDaddy customer support or reach GoDaddy chat support, you can reach a GoDaddy customer service agent 24/7.

GoDaddy Phone Number

The GoDaddy customer service number for US-based clients is (480) 463-8390. You can reach a knowledgeable service representative via the GoDaddy phone number 24 hour a day, 7 days a week.

The GoDaddy contact number for international clients can be found here.

GoDaddy Live Chat

To access GoDaddy live chat support, click here.

Is GoDaddy Down?

Before reaching out to GoDaddy support, you may want to see if any of GoDaddy’s systems are down. Access GoDaddy’s down detector to see if there are known issues or to report a new issue.

What Can GoDaddy Customer Service Help With?

You may be wondering what exactly GoDaddy’s customer support team can help you with. Whether you have questions about billing, your website, or want to learn more about MicrosoftⓇ Office 365 integration, you’ll find all the answers to your questions through the GoDaddy Help Center.

Call GoDaddy Customer Service

GoDaddy’s customer support representatives can help you will all questions pertaining to your website or your GoDaddy account via phone. Call them at (480) 463-8390 or access a list of international phone numbers here.

Chat With GoDaddy Support

If you’d prefer to use GoDaddy’s chat support feature, click here. The GoDaddy chatbot will learn more about what kind of support you’re looking for (sales, technical, web development, etc.) and then put you in touch with a support representative that can help.

Other Sources of GoDaddy Support

If you’re the type of person who prefers to access documentation, videos, forums, etc., you can still find the answers you need through the GoDaddy Help Center.

Help

By clicking the “Help” tab within the GoDaddy Help Center, you’ll have access to a number of how-to articles and answers to frequently asked questions (FAQs). Popular topics include Account Management, SSL Certificates, Managing WordPress, and Websites and Marketing. Simply click one of this page’s headings, select which help topic most closely matches your needs, and view GoDaddy’s help (or how-to) article.

How-to Videos

GoDaddy Support has also created a number of how-to videos that are designed to further help its customers. These videos range anywhere from 15-75 minutes and are accessed directly through GoDaddy’s website. Some of the courses that might be most beneficial to small businesses include Introduction to Domains at GoDaddy, Advanced Design and Media in Website Builder, and Setting Up Email.

If you want to learn how to make your own GoDaddy website, check out our step-by-step guide to building a website with GoDaddy.

Community

The GoDaddy Community is a forum that houses a number of threads ranging from improving your website, advice on marketing and search engine optimization (SEO), and more. As a GoDaddy customer, you’ll be able to post questions, reply to other user’s questions, and register for virtual meetups.

Blog

GoDaddy also produces a blog. The blog posts cover a variety of topics, including building your brand, internet security, WordPress security, email marketing, and more. In addition, it also includes articles based upon various GoDaddy products, including web hosting, SmartLine ™ phone numbers, reseller hosting, online bookkeeping, and more.

Final Thoughts

GoDaddy is known for having a dedicated, accessible customer support team. By providing its current (and potential) customers with 24/7 access to support staff and hosting a vast knowledge bank on its website, GoDaddy Support does an excellent job at ensuring its customers have the information they need when they need it.

Are you ready to sign up for a GoDaddy hosting plan? Click the button below to get started. Need more information about different hosting providers? Access this list of our top 5 web hosting providers.

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