Best Auto Dialer Software 2024
A dialer, commonly referred to as an auto dialer, is a software solution that helps you automate your calls to new contacts in your database. With an auto dialer, you can make calls 24 hours a day, 7 days a week, on autopilot.
Our Best Auto Dialer Software 2024 guide will help you choose the best dialer software for your business.
Recommended: Try RingCentral for comprehensive auto dialer features.
Top 5 Auto Dialer Software Platforms
Businesses and call centers have unique needs, making finding good auto dialer software challenging. Luckily, there are some great options to explore.
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Best Phone Dialer Software 2024 |
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RingCentral
4.9/5 |
Most Features, Best Price
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Get RingCentral
($119 User/Month) |
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Five9
4.8/5 |
Best for Customer Service
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($149 - $229 User/Month) |
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PhoneBurner
4.6/5 |
Best Dialer for Small Business
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($124 - $166 User/Month) |
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Orum
4.2/5 |
Best For Telesales
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(Click for Quote) |
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JustCall
4.0/5 |
Best for Telemarketers and teams
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($24 - $48 User/Month) |
Our Approach
We examined each software platform based on the following characteristics:
- Features: You want to think about auto dialers that enable you to distinguish no answers, busy signals, disconnected calls, and voicemail responses accurately. By doing this, your call connection and agent productivity can be improved, and their unrestricted time can be utilized for taking on more calls or helping consumers more actively.
- Price: The price of auto dialer software can vary depending on the features and functionality that you need.
- Customer Satisfaction: Customer service is always a priority for any reputable company. Therefore, you want to be sure that you will be satisfied with your auto dialer no matter what the price may be.
Our Best Auto Dialers of 2024
- RingCentral: Best Overall Auto Dialing Software
- Five9: Best for Small Businesses
- PhoneBurner: Best for Small Businesses
- Orum: Best Automations
- JustCall: Best for Marketers
Visit RingCentral
Whether your client prefers voice, chat, social media, SMS, or email, RingCentral Contact Center's omnichannel features allow them to communicate with your company in the way they're most comfortable with.
5 Best Auto Dialer Software Platforms: Breakdown
1. RingCentral: Request Quote
The best overall auto dialer software is RingCentral, offering an omnichannel service that lets users select their preferred means of contacting your business, including voice, chat, social media, SMS, email, and more.
What's more, RingCentral's dialer software helps with schedule optimization, improving call-center operations, measuring client satisfaction, and connects with Salesforce and other popular CRM systems that you already use.
RingCentral Features
- Auto dialer software with predictive dialer system
- Manual dialing modes
- Interactive voice response
- Pre-recorded messages
- Appointment reminders
- Unlimited call center agents
- Progressive dialer software
- Preview dialer with preview dialing modes
- TCPA Safe Dialer software
- 99.999% uptime
- Outbound calls with outbound productivity metrics
- CRM integration
- Answering machine detection
- Auto dialer software with predictive dialer
- Local numbers
- Toll-free numbers
- Unlimited calling
- Caller ID
- Call Waiting
- Digital dial pad
- Speakerphone capabilities
- Cordless handsets
- Answering system
- Volume control based on your device
- Text messages
- Works on landlines
- Call transfer
- Voicemail transcription
- Call recording
- Auto attendant
- Power dialing modes
- Bluetooth
- Audio assist
- Cloud-based software
PROS
- RingCentral's robust suite of tools outside of its auto dialer system helps contact centers with workflow automation, workforce management, quality assurance, and more.
- Stable connections with 99% uptime
CONS
- RingCentral's interface offers many features, which can make overall navigation confusing and difficult at first.
RingCentral is our top pick for the best auto dialer software for its variety of features, reliability, and customer satisfaction.
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2. Five9: $149–$229/Month
If you're looking for auto dialer software that is both powerful and easy to use, then Five9 may be what you're looking for. With Five9, you can easily create a list of contacts and set up a call schedule.
The software will automatically dial the numbers on your contact center list and connect you with the person you want to talk to. You can also leave recorded messages for your contacts if they cannot take your call.
Five9 is an affordable solution for small businesses and organizations that want to improve their customer outreach. With this software, you can easily reach more people in less time and get better results from your telemarketing campaigns.
Five9 Features
- Auto dialer software
- Progressive dialer
- Predictive dialer
- Power dialer
- Preview dialer
- Answering machines
- Computer generated voice
- Blended inbound calls
- Blended outbound calls
- Auto dial call center software
- CRM software
- Interactive voice response (IVR)
- Phone surveys
- Softphone
- Dialing modes
- Call recording
- Geo redundancy
- Chat
- Handles simultaneous calls
- Interactive analysis
- Notifications
- 24/7 support
PROS
- Five9 has excellent customer service, with calls answered fast, and the sales process is simple and quick
- Flexible pricing plans (e.g., monthly plans, custom quotes, pay-per-use, etc.)
CONS
- Five9 can be very difficult to use — the user interface is not very intuitive and can be hard to navigate
- The software can be buggy
Five9 is a top auto dialer software for its excellent customer service and abundance of dialer features.
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3. PhoneBurner: $124–$166/User/Month
PhoneBurner is an auto dialer that makes it easy for small businesses to call large numbers of people quickly. Its cloud-based solution works with any phone system, and PhoneBurner's many features make it a great choice for businesses that need to make a lot of phone calls.
What's more, PhoneBurner is easy to use and has many beneficial features for businesses, such as the ability to leave voicemails and integrations with platforms like Salesforce.
PhoneBurner Features
- Preview dialing with workflow automation
- Predictive dialers with a predictive dialing system
- Progressive dialer with progressive dialing and quality management
- Make and receive live calls from anywhere
- Outbound calling
- Voice modem
- Answering machine detection for unanswered calls
- Ability to leave voicemails
- Detailed call logs for live calls, outbound calling, local caller phone numbers, etc.
- Integrated CRM with Salesforce
- 24/7 support
PROS
- Easy-to-use software, with training videos to help you get started quickly
- Integration with multiple sales platforms
CONS
- Some users have reported that PhoneBurner doesn't always reliably connect calls
- The monthly cost of using PhoneBurner can add up, especially if your business has a high call volume
PhoneBurner is our top auto dialer software for small businesses for its ease of use and integration capabilities.
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4. Orum: Pricing Varies
As the first “hands-free” dialer, Orum is a leading provider of auto dialer software for businesses of all sizes. Its software is designed to help businesses increase sales and improve customer service. Specifically, the platform is great for contact centers, call centers, and businesses that need to improve telesales performance.
Additionally, Orum's auto dialer software is easy to use and provides a variety of features that can be customized to fit your specific business needs.
Orum Features
- Automated call dialing app with appointment reminders
- Salesforce, Salesloft, and Outreach CRM integrations
- Smart list intelligence identifies and removes bad numbers
- Parallel calling
- Voice modem
- Multi-line dialing without the need for agents
- AI-powered detection and voice transcription
- Call notation
- Caller ID
- Telephone line routing
- Quality assurance metrics
- Voice activity detection
- Record a phone line
- Answering machine
- Voicemail to email follow-up
- Call analytics to measure performance and call disposition.
PROS
- For businesses with high call volumes, Orum can help you keep track of your customers’ needs and preferences.
CONS
- Orum auto dialer software is one of the costlier options on our list, and instead of having set pricing tiers, users must call for a quote
Businesses looking to develop their telesales platform will benefit greatly from Orum's features.
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5. JustCall: $24–$48/User/Month
JustCall is a sales dialer software that makes it possible for telemarketers to do much more than talk on the phone. For example, telemarketers can read call scripts during calls, take notes, dispose calls, tag contacts, leave ratings, and much more.
JustCall integrates with many popular CRM software applications such as Salesforce, Zoho CRM, SugarCRM, etc. This allows users to make and receive calls directly from their CRM application.
Whether you're looking for higher call quality, wider customer reach, or want to connect in real time, JustCall dialers are user-friendly and effective.
JustCall Features
- Integrations with Salesforce, Hubspot, Zapier, Pipedrive, and more
- Call center productivity tools
- Easy-to-use dialers and call center software
- Phone numbers in over 70 countries
- Free phone app
- Video calling
- Toll-free numbers
- Record calls
- Keep existing numbers
- Vanity phone numbers
- Office hour availability
- Blacklist numbers
- Virtual call center
- Caller ID
- Fax
- Custom greetings
- Call forwarding
- Voicemail to email
- Ring phones in sequence
- Conference calling
- Worldwide VoIP phone availability
- IVR system
- Call queues
- SIP
- Forward to voicemail
- Ring external number
- Web-to-device calling
- Track call center analytics
- Live call activity
- Call monitoring without Y-cord
- Call whispering
PROS
- JustCall is much cheaper than traditional phone systems, and there are no setup or maintenance costs.
- Platform is easy to use and requires no training
CONS
- JustCall requires a minimum of 10 users, so businesses with fewer than 10 employees would have to pay for unused licenses.
What Is a Dialer?
A dialer is a device or software that automates the process of making telephone calls. It is typically used in call centers to make large numbers of outbound calls. A dialer can also be used to make individual calls, such as for telemarketing or fundraising.
A dialer works by storing a list of phone numbers and automatically dialing them one by one. The user can set the dialer to make calls at certain times of day or at regular intervals. Dialers can also be programmed to leave voicemails or to play recorded messages.
Some systems use predictive dialing, which can place several calls at once and connect the user to an available caller when one becomes available. This type of system is often used in call centers where agents are making many outbound calls per hour.
How Does an Auto Dialer Work?
An auto dialer is a system that automatically calls a list of telephone numbers. It's commonly used by telemarketers and can be an effective way to reach a large number of people in a short amount of time.
When a call is made using an auto dialer, the system will first contact the called party and then connect the call to the caller. The caller will then hear a recorded message or be connected to a live person.
There are many different types of auto dialers available, each with its own features and capabilities. The most basic type of auto dialer will simply make calls one after another from a list of phone numbers. More advanced auto dialers may have features such as the ability to leave voicemails, call multiple numbers at once, or track which numbers have been called.
Auto Dialer FAQ
Some of the different dialing types businesses can use include:
- Auto dialers
- Predictive dialers
- Power dialers
- Progressive dialers
- Preview dialers
Auto dialer systems differ in price for a variety of reasons. Some platforms charge per user per month, while others set a flat annual price. Another factor to consider is whether the service charges any setup fees or whether you want any additional features added to your plan.
The best auto dialing software depends on your business needs, but our top overall auto dialing software is RingCentral's.
RingCentral is a leading provider of cloud-based communication and collaboration solutions. Their auto dialer is feature-rich and easy to use, making it a great option for businesses of all sizes.
Ultimately, whether a contact center needs an auto dialer depends on the size of the center and the volume of calls it receives. For small centers that receive a few calls per day, an auto dialer may not be necessary. However, for large centers that receive hundreds or even thousands of calls per day, an auto dialer can be a valuable tool.
An autodialer is a software application that automates the process of placing outgoing calls. It is often used in sales and customer service to improve efficiency and call quality. There are many benefits to using an autodialer, including:
- Increased Productivity: An autodialer can significantly increase the number of calls your organization makes in a day. This can lead to more sales and better customer service.
- Improved Call Quality: With an autodialer, you can make sure that each call is connected to the right person and that the caller's information is correct. This leads to fewer mistakes and better overall call quality.
- Reduced Costs: An autodialer can help you save money on your outbound calling by reducing the need for manual dialing.
There are a number of benefits of using an auto dialer for businesses, including:
- Make more calls in less time.
- Leave voicemails automatically.
- Track the results of your call campaign.
- Save time by not having to manually dial each number.
- Reach more people than you could by manually dialing phone numbers.
- Schedule calls in advance.
- Set up call campaigns to target specific groups of people.
A call center dialer is a system that helps call center agents make outgoing calls. The dialer automates the process of dialing phone numbers and can also help with lead generation and customer relationship management.
Call center dialers are important tools for call centers because they help to improve efficiency and productivity. In addition, call center dialers can also help to improve customer satisfaction by providing features such as caller ID, call waiting, and voicemail.
There are various types of call center dialers available on the market, so it is important to choose the right one for your needs. Some factors you may want to consider include the number of lines you need, customer support, the features you need, and your budget.
No. That being said, there are federal rules and regulations governing the ability to use auto dialers. Depending on your location, you may also be subject to state-level restrictions.
For example, you can only make calls during certain times of day, you cannot have a certain amount of "abandoned calls" (e.g., calls that don't connect to a representative in a timely manner), and you cannot call anyone on the Do Not Call list. Plus, you must have consent from each recipient to receive your calls.