Typical Roles at an Arcade

General Manager

This is the first role you’ll need to think about when building your team. In many cases, the business owner can act as his/her own general manager.

Typical Salary: $35,000 per year

What Does This Role Entail?

  • Hiring and scheduling employees
  • Keeping track of inventory
  • Adhering to health and safety standards
  • Ensuring customer satisfaction  

Who to Look For:

  • Previous management experience
  • Able to manage customers’ complaints
  • Available for many shifts, as they are an integral part of everyday business

Arcade Technician

An arcade technician helps customers if any of the arcade machines are not working correctly. In the meantime, they run the prizes counter.

Typical Salary: $20 per hour

What Does This Role Entail?

  • Fixing broken arcade machines
  • Collecting tickets from customers who trade them in for prizes

Who to Look For:

  • No experience necessary
  • Good with mechanics
  • Friendly to customers


Janitors are responsible for cleaning the arcade daily and making sure that it generally looks nice.

Typical Salary: $23,500 per year

What This Role Entails:

  • Cleaning the arcade every night
  • Mopping up spilled drinks or food during peak times

Who to Look For:

  • No experience necessary
  • Ability to lift heavy items

Arcade Hiring Tips

Hiring employees can seem like a nerve-wracking process, but it doesn't have to be. We break the process down into four basic steps: (1) Planning; (2) Recruiting; (3) Interviewing; and (4) Completing the Hire. Here are some tips for each phase of the process

Plan to Staff Your Business

Arcade employees must ensure that customers have a fun and easy time using the machines and earning tickets at the arcade. In a small arcade, the owner could run the prize counter and also serve as a technician, though this may involve a lot of running around. In general, all employees should be friendly with customers and quick at fixing the machines if they break.

Develop a Recruiting Strategy

There are no necessary qualifications for working in an arcade, so recruiting can be done anywhere and you should be able to find interested people easily. The only exception to this might be if you want to hire a technician experienced in arcade machines, a position which could take a while to fill. Put up flyers around town in addition to advertising on social media.

Interview with Confidence

If you take your time during the planning and recruiting phases of the process, you will likely end up with many qualified candidates.

Nonetheless, it is natural for a new business owner to be a bit anxious the first time hiring employees. Don’t forget that the interview is just a chance to get to know an applicant and to give them an opportunity to learn more about the role and the business. Also, it might help to remember that they are probably even more nervous than you are!

Throughout the interview process, it may help to keep in mind that most arcade owners look for employees who are:

  • Friendly
  • Reliable
  • Knowledgeable about arcade games
  • Good with kids

Here are some sample interview questions that will help you learn more about the character of your interviewees:

  • How would you handle a dispute between customers?
  • How flexible is your schedule?
  • How do you handle working in a chaotic environment?
  • What is your favorite arcade game?

Be Familiar with Hiring Laws

After selecting a job candidate, there are certain steps you will need to follow to complete the hiring process. Check out our Hiring Compliance Checklist for a step-by-step guide to the legal aspects of hiring employees.

One of the most important steps is to classify your new hire as an employee or an independent contractor. Become familiar with IRS guidelines on this matter, as there are serious consequences for misclassifying an employee as an independent contractor.

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For more details, please refer to our guide on the topic, Contractors vs. Employees: What You Need to Know. We also provide templates for the essential hiring forms you will need.

Set Up Payroll

Once you have a growing team of employees, it's time to set up your payroll. Using a payroll service provider saves you time for running your business, and also helps ensure that you comply with important federal requirements such as employee tax withholding.

To help our readers save money and grow their business, we negotiated a 20% discount for you with payroll provider ADP, the most popular small business provider in the country.

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Try ADP and get 20% off payroll services for your business.

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