Typical Roles at a Candy Store

You’ll hire different employees depending on whether you purchase your candy from wholesalers or make some or all of it in house.

On the front-end, the work is similar to any other retail shop and will require cashiers to process transactions and answer questions for customers. If your business makes candy as well, you’ll need to hire confectioners to make candy for your store(s).

General Manager

A general manager runs the daily operations of the business and may also engage in marketing work. This role can be filled by the owner, who may double as confectioner as well.

Typical Salary: $40,000

What Does This Role Entail?

  • Hiring/scheduling staff
  • Ordering supplies
  • Serving as the point of contact for the company

What to look for:

  • Experience hiring/managing people
  • Prior management experience
  • Knowledge of the industry important


A cashier processes sales and answers questions for customers. Some also offer samples and make recommendations.

Typical Salary: $9/hr

What Does This Role Entail?

  • Processing sales
  • Helping customers choose products

Who to Look For:

  • Friendly, outgoing personality
  • Flexible schedule


A confectioner will create the candy you sell in the store. They’ll use many techniques to create a wide variety of sweet treats.

Typical Salary: $27,000

What Does This Role Entail?

  • Preparing a variety of candies
  • Cleaning and maintaining a kitchen
  • May offer classes or demonstrations of the candy-making process

Who to Look For:

  • Experience creating the candies you intend to sell
  • Creativity
  • Related degree from a culinary institute


Candy Store Hiring Tips

Hiring employees can seem like a nerve-wracking process, but it doesn't have to be. We break the process down into four basic steps: (1) Planning; (2) Recruiting; (3) Interviewing; and (4) Completing the Hire. Here are some tips for each phase of the process

Plan to Staff Your Business

A candy shop can be staffed like any other retail business: a manager runs the daily operations and oversees staffing of a number of retail associates who help customers and process sales. Candy shops that make their own candy will need to dedicate additional resources to planning and creating delicious treats that draw customers to the store. To this end, you’ll also need to hire an experienced confectioner or two if you plan to make the candy you sell. Candy confectioners usually have either a degree or certificate in patisserie or hospitality, as well as relevant work experience.

Develop a Recruiting Strategy

Recruit staff through usual channels such as online job boards or community flyers. For retail staff, consider recruiting at local colleges or schools to find young workers with flexible schedules. Confectioners can also be recruited from nearby schools with culinary programs.

Interview with Confidence

If you take your time during the planning and recruiting phases of the process, you will likely end up with many qualified candidates.

Nonetheless, it is natural for a new business owner to be a bit anxious the first time hiring employees. Don’t forget that the interview is just a chance to get to know an applicant and to give them an opportunity to learn more about the role and the business. Also, it might help to remember that they are probably even more nervous than you are!

Throughout the interview process, it may help to keep in mind that most candy shops look for employees who are:

  • Friendly and agreeable
  • Flexible
  • Comfortable engaging with customers

Here are some sample interview questions that will help you learn more about the character of your interviewees:

  • How do you handle working under stress?
  • What does good customer service mean to you?

Be Familiar with Hiring Laws

After selecting a job candidate, there are certain steps you will need to follow to complete the hiring process. Check out our Hiring Compliance Checklist for a step-by-step guide to the legal aspects of hiring employees.

One of the most important steps is to classify your new hire as an employee or an independent contractor. Become familiar with IRS guidelines on this matter, as there are serious consequences for misclassifying an employee as an independent contractor.

The Truic Flame Logo

For more details, please refer to our guide on the topic, Contractors vs. Employees: What You Need to Know. We also provide templates for the essential hiring forms you will need.

Set Up Payroll

Once you have a growing team of employees, it's time to set up your payroll. Using a payroll service provider saves you time for running your business, and also helps ensure that you comply with important federal requirements such as employee tax withholding.

To help our readers save money and grow their business, we negotiated a 20% discount for you with payroll provider ADP, the most popular small business provider in the country.

The Truic Flame Logo

Try ADP and get 20% off payroll services for your business.

Get Started