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Just about everybody with carpeting can require deep-cleaning services at one time or another. This includes private homes as well as commercial and public spaces. The same equipment used to clean carpets can also be used on upholstery and in cars, boats and anywhere else carpeted or fabric surfaces can be found. As the business owner, you’ll either make contact with customers directly or through a bevy of contractors who’ll bring you customers: caterers, restaurateurs, hotel culinary contacts, wedding planners and party and event planners.
Who is this business right for?
Organization, sales ability and customer dedication are key. You must be able to promote your business and sell your services, supervise your people in the field and handle complaints. You should also have patience, since employee turnover can be high. That means you’ll need to regularly train new workers and supervise them in the field to make sure the job gets done right every time.
What happens during a typical day at a carpet and upholstery cleaning business?
Your typical business day might include the following activities:
- Networking on the phone, online or in person to find customers and encourage additional business from them
- Training and supervising your work crew, which often means accompanying them on-site to inspect their work and help them overcome obstacles
- Handling the cleaning operation yourself if you have few or no employees, you overbook or workers fail to show up as scheduled
- Ordering cleaning supplies
- Handling the day-to-day business of operating your own company: paying bills, invoicing customers and staying current on taxes, insurance and other issues
What is the target market?
Anyone who owns carpeting, rugs or upholstered furniture and wants to keep them clean is a potential customer. That’s virtually every household in America—or, more realistically, in your marketing area.
While residential cleaning is where the customer volume is, commercial customers are likelier to use your services more frequently. That’s because they have more foot traffic, so their carpets and upholstery get dirtier faster. And since their facilities are in the public eye, the decision makers are more motivated to maintain appearances. They’re also likelier to have more square footage of need, so one stop can generate more income than an average-size private home. These public spaces include office buildings, apartment buildings, shopping centers, auto showrooms, churches and other places of worship.
How does a carpet and upholstery cleaning business make money?
The business charges home residents, business owners, property managers and other customer types for cleaning services. The going rate is about 30 cents a square foot and business owners in this category try to average at least $100 an hour per visit. (The actual rate tends to range from about $75-$150 an hour.)
What is the growth potential for a carpet and upholstery cleaning business?
According to business research firm IBIS World, the industry’s annual growth rate was projected at 1.9 percent between 2011 and 2016. The firm also pointed out that rising per-capita income is likely to increase business and that customers use such services every year or two, on average. (Many commercial users are much more frequent customers.)
What are some skills and experiences that will help you build a successful carpet and upholstery cleaning business?
Your planning skills are critical. Start by writing a business plan as a strategic blueprint. It should answer the following questions: What services will you offer? Who is your market, both geographically and by customer type? Who are your competitors and how is your company different? Where will you get your equipment and supplies, and at what cost? What must you charge to be profitable on every job?
You must also be adept at making sales, maintaining work schedules and managing a workforce if you have one. And finally, you must be able to maintain your poise under pressure and to be committed to keeping your customers happy. A satisfied customer will continue to call for your services until they’re no longer satisfied.
What are the costs involved in opening a carpet and upholstery cleaning business?
You could either buy a franchise from an existing operation or start an independent service. According to the trade association Institute of Inspection Cleaning and Restoration Certification (IICRC), franchising fees can run from about $20,000 to $50,000. That doesn’t cover equipment, cleaning solutions or transport vehicles, but does include include training and the support of a known brand. For example, if you represent yourself as a Stanley Steemer company, customers will be familiar with your brand and perhaps have used Stanley Steemer services in the past. If they were satisfied then, you’ll get the credit even if you had no association with that previous company.
Whether you buy into an existing franchise or go on your own, your startup costs will include the following:
- Carpet cleaning equipment, which includes a commercial rug cleaner with attachments and holding tank for wastewater, and long hoses to water supply
- Cleaning solvents, for which a startup supply can cost several hundred dollars
- A van for transport of equipment and possibly for operation
- Business licenses and insurance (consult your attorney and independent insurance broker to see what you’ll need in these areas)
- Website development and/or other means of promoting your business, including van signage and logo (Consider contacting the graphic design department of your nearby university or community college for talented students who can design logos or create websites at a much lower cost than through an ad agency or even freelance experienced designers.)
The equipment and supplies can run from several thousand dollars to $30,000 for a new truck-mounted system. All of the supplies and equipment can be bought used online much less expensively at sites such as this. A used van can cost as little as $5,000.
What are the steps to start a carpet and upholstery cleaning business?
Once you're ready to start your carpet and upholstery cleaning business, follow these steps to ensure that your business is legally compliant and avoid wasting time and money as your business grows:
- Plan your business. A clear plan is essential for success as an entrepreneur. A few important topics to consider are your initial costs, your target market, and how long it will take you to break even.
- Form a legal entity. Establishing a legal business entity prevents you from being personally liable if your carpet and upholstery cleaning business is sued.
- Register for taxes. You will need to register for a variety of state and federal taxes before you can open for business.
- Open a business bank account. A dedicated checking account for your carpet and upholstery cleaning business keeps your finances organized and makes your business appear more professional to your customers.
- Set up business accounting. Recording your various expenses and sources of income is critical to understanding the financial performance of your business. Keeping accurate and detailed accounts also greatly simplifies your annual tax filing.
- Obtain necessary permits and licenses. Failure to acquire necessary permits and licenses can result in hefty fines, or even cause your business to be shut down.
- Get business insurance. Insurance is highly recommended for all business owners. If you hire employees, workers compensation insurance may be a legal requirement in your state.
- Define your brand. Your brand is what your company stands for, as well as how your business is perceived by the public. A strong brand will help your business stand out from competitors.
- Establish a web presence. A business website allows customers to learn more about your company and the products or services you offer. You can also use social media to attract new clients or customers.
Select your state below for an in-depth guide on completing each of these steps in your home state.
Where can I find a business mentor?
One of the greatest resources an entrepreneur can have is quality mentorship. As you start planning your business, connect with a free business resource near you to get the help you need.
Having a support network in place to turn to during tough times is a major factor of success for new business owners.
Recommended: Fizzle.co offers video courses and a supportive online community of like-minded entrepreneurs. Try one month membership for free.
How to promote & market a carpet and upholstery cleaning business
Your best means of promotion is to start with your current network of friends, neighbors, social media contacts, church or charity contacts and business associates. If you don’t already belong to your local chamber of commerce, join up. That’s a good way of establishing customer relationships with business owners and decision-makers for public spaces.
Your website should be easy to navigate and encourage responses. Consider couponing as a means of introduction to a new customer base.
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How to keep customers coming back
The best way to attract and retain customers in this business is to ask for referrals from every satisfied customer. When people consider getting their carpets cleaned, they often look for referrals since they want to be able to trust strangers they invite into their homes.
Try to get your commercial customers on long-term contracts by offering discounts for repeat business.
How and when to build a team
When your bookings exceed your ability to service the business by yourself or with one or two employees, that’s when it’s time to consider investing in growth. First make sure that the sales growth is real and long-term so you don’t put several thousand dollars into your business for another van and more cleaning equipment unless you can generate steady income to cover the expense.
State & Local Business Licensing Requirements
Certain state permits and licenses may be needed to operate a carpet and upholstery cleaning business. Learn more about licensing requirements in your state by visiting SBA’s reference to state licenses and permits.
Most businesses are required to collect sales tax on the goods or services they provide. To learn more about how sales tax will affect your business, check out our informative guide, Sales Tax for Small Businesses.
In addition, certain local licensing or regulatory requirements may apply. For more information about local licenses and permits:
- Check with your town, city or county clerk’s office
- Get assistance from one of the local associations listed in US Small Business Associations directory of local business resources.
Carpet cleaning businesses should consider requiring clients to sign a service agreement before starting a new project. This agreement should clarify client expectations and minimize risk of legal disputes by setting out payment terms and conditions, service level expectations, and intellectual property ownership. Here is an example service agreement.
Recommended: Rocket Lawyer makes it easy to create a professional service agreement for your carpet cleaning business when you sign up for their premium membership. For $39.95 per month, members receive access to hundreds of legal agreements and on call attorneys to get complimentary legal advice.
How much can you charge customers?
The going rate for carpet cleaning services is about 30 cents per square foot. But many customer relationships are developed from couponing or by offering contract discounts. The goal, from the business owner’s viewpoint, is to gross $75 to $150 per hour in the field.
What are the ongoing expenses for a carpet and upholstery cleaning business?
Once you’ve initially bought your major equipment and transport vehicle, your ongoing expenses will mostly be cleaning supplies which you’ll find through janitorial service vendors. Shop to find the lowest prices on these commodity products. Your other ongoing expense will be payroll costs for your workforce, which will be determined at least in part on prevailing wages within your region, and gasoline for your vehicles. This cost is difficult to quantify since it involves a number of variable factors: the size and mileage and condition of the vehicle, distances within your market, numbers of jobs per day, etc.
As your business grows, you might add teams to meet growing scheduling demands. If that’s the case, you’ll eventually have to invest in additional equipment and transport vans.
How much profit can a carpet and upholstery cleaning business make?
Carpet cleaning businesses bill at least 30 cents per square foot and try to gross at least $100 an hour per job. Top-scale hourly is about $150. With that figure, if a single truck can stay in operation seven hours a workday, it will gross about $700 per day for 240 workdays. However, the work is seasonal in some areas of the country, so it’s not always possible to bill for 240 days. Experts expect to net anywhere from 10 percent to 50 percent pre-tax profit.
How can you make your business more profitable?
There are many additional sources of related business you can undertake. The same equipment and cleaning supplies can be used to deep-clean cars, boats and recreational vehicles. Similar supplies can be used to clean tile and grout, natural stone and even hardwood floors. And since you’re already in homes and businesses, consider expanding your service offering to include duct cleaning. Minor carpet repair and restoration and drapery cleaning services might also be extended.