Business Overview

Tea is the second most popular beverage in the world, and it’s quickly growing in popularity within the United States. Tea shops provide people with a place to enjoy tea in a social setting.

Tea shops are opening in both large cities, like San Francisco, Vancouver and New York City, and small towns, and the future looks promising for these shops. According to the Tea Association of the U.S.A., the overall tea industry grew an estimated 4 to 5 percent in 2015, and the retail tea sector is expected to have a compound annual growth rate (CAGR) between 5 and 6 percent through 2020.

Who is this business right for?

Anyone who loves tea and socializing with others may be well-suited for running a tea shop. The business involves lots of hands-on work, namely brewing tea, as well as regular interaction with employees and customers.

Tea shops are often open during the morning and afternoon, and shop owners should be prepared to work when their shop is open (unless they have employees).

What happens during a typical day at a tea shop?

In a tea shop, day-to-day activities revolve around serving tea to customers. When not brewing or packaging tea for customers, downtime is often spent washing dishes, cleaning the shop, and placing orders for tea and supplies.

What is the target market?

Tea shops’ customers are usually people who like tea and have discretionary income. While some teas are extremely inexpensive, tea shops usually offer higher-priced specialty teas. Consumers with less discretionary income aren’t able to spend as much on these more expensive teas.

How does a tea shop make money?

Tea shops make money by selling brewed tea, food and packaged tea to customers.

What is the growth potential for a tea shop?

A tea shop business can be as small as a single location or as big as an international chain. Some of the largest chains have hundreds of locations.

Getting Started

What are some skills and experiences that will help you build a successful tea shop?

Tea shop business owners must be experts on tea, and they also need to be familiar with inventory management and managing employees. The World Tea Academy and Specialty Tea Institute offer courses on tea, and IAP Career College offers a Tea Room Owner Certificate course.

What are the costs involved in opening a tea shop?

The costs involved in opening a tea shop business can vary a lot. A small kiosk might be opened for just a few thousand dollars, while a free-standing shop can cost more than $100,000 to build.

The list of startup costs include both fixed expenses, such as rent, taxes and equipment costs, and variable expenses, like employees’ wages, tea, dishes and to-go cups.

Tea itself can vary a lot in cost, depending on its quality. Upton Tea Importers, for example, lists a Darjeeling tea from on estate (Balasun Estate) for $44.80 per 800 grams and a first-flush Darjeeling from another estate (Singbulli Estate) for $58.90 per 100 grams. That’s a difference of over $50 per 100 grams of tea. (Darjeeling is just one kind of tea.)

Growing Your Business

How to promote & market a tea shop

Tea shop businesses generally serve a local area, so their marketing should be targeted towards the people near them. Signage can help draw attention to a shop. Going into a community and offering free samples of teas and coupons for complimentary beverages is one of the most effective ways to initially get people to visit a new shop.

How to keep customers coming back

Although tea is the second-most popular beverage in the world, there are still many people in the United States who don’t drink tea on a regular basis. Offering classes on tea can help introduce these people to tea and get them in the habit of regularly enjoying it.

How and when to build a team

A small tea shop business can be run by a single person. Hiring at least one employee, however, lets the owner take an occasional day off. For this reason, many tea shop owners hire an employee as soon as the business can support an employee.

Tea shops that also offer food or are in particularly busy locations may need several employees working at peak times in order to ensure customers are promptly served.

Legal Considerations

Most businesses are required to collect sales tax on the goods or services they provide. To learn more about how sales tax will affect your business, check out our informative guide, Sales Tax for Small Businesses.

Learn more about licensing requirements in your state by visiting SBA’s reference to state licenses and permits.

In addition, local licensing or regulatory requirements apply. As a tea shop, you will need licensing from a local health department; all establishments serving food or beverage are required to pass a health inspection.

For more information about local licenses and permits:

Certificate of Occupancy

A tea shop business is generally run out of a retail store. Businesses operating out of a physical location typically require a Certificate of Occupancy (CO). A CO confirms that all building codes, zoning laws and government regulations have been met.

If you plan to lease a tea shop

  • It is generally the landlord’s responsibility to obtain a CO.
  • Before leasing, confirm that your landlord has or can obtain a valid CO that is applicable to a tea shop.
  • After a major renovation, a new CO often needs to be issued. If your place of business will be renovated before opening, it is recommended to include language in your lease agreement stating that lease payments will not commence until a valid CO is issued.

If you plan to purchase or build a music instrument store

  • You will be responsible for obtaining a valid CO from a local government authority.
  • Review all building codes and zoning requirements for you business’ location to ensure your tea shop business will be in compliance and able to obtain a CO.

Reduce Personal Liability

Structuring your business as a limited liability company (LLC) ensures your personal assets are protected in the event your business is sued.

What is an LLC?

Form an LLC in 5 easy steps

Earning Potential

How much can you charge customers?

The price of a cup of tea at a tea shop varies depending on the quality of the tea and the shop’s location, along with other factors. One tea shop business in New York City sold green tea for $2.85 per cup. Many fancy teas, however, can be priced higher than this.

What are the ongoing expenses for a tea shop?

The ongoing expenses for a tea shop business include labor costs, rent, utilities and the cost of goods sold (COGs). The biggest component of COGs is tea, but to-go cups also fall into this category.

How much profit can a tea shop make?

The profit potential of a tea shop business depends a lot on its location and what it offers. A tea shop on a busy intersection in a major city that offers lunch might have an annual profit of hundreds of thousands of dollars, while a shop in a small town that only sells tea might have a profit of tens of thousands of dollars after wages (including the owner’s wages) and other expenses are accounted for.

How can you make your business more profitable?

There are a number of ways a tea shop can increase its revenue. Offering food and packaged tea can increase a shop’s average ticket. A shop that has light fare can host afternoon tea and private parties, which can provide additional revenue streams. Carrying bubble tea, which is tea with tapioca-like “bubbles,” milk and sugar, can attract customers who wouldn’t normally come in for a traditional cup of tea.

Next Steps

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